DHgate.com is a cross-border e-commerce marketplace that facilitates the sale of manufactured products from suppliers to small and medium retailers in China. It is one of the largest B2B e-commerce platforms in China. Online trade with China has been revolutionized by DHgate.com, a leading B2B e-Commerce marketplace.
It is always challenging to order online. A buyer can never be certain that the product being sold by the seller is authentic or of good quality.
Some of the best suppliers can be found on web platforms such as DHgate. Check the seller reviews first. Customers usually try to be honest and genuine when they provide feedback. The best way to self-advocate is to look at the DHgate reviews and see what people have to say about the vendors. Making purchases is a straightforward and efficient process. Make sure that each step is clearly explained and understood by both parties. Ensure that you check each seller and the merchandise you are buying thoroughly.
#1 The Buying Process
The purchasing process is simple and easy to follow. Here is a quick guide for your protection while ordering via DHgate. Make sure that the process is clear and understood by both parties at all times. Thoroughly check out the seller and the merchandise you are buying. You are advised to check the seller’s information before placing an order. This includes their transaction history, feedback from customers, and detailed seller ratings. If you do not receive your order, do not confirm the delivery on the site. Be sure to check the condition in which the order arrives, and never pay sellers directly.
#2 Check Out DHGate’s Buyer Protection Services
By reading the reviews, you will know exactly what the pros and cons are of the seller and the product. Does the supplier deliver what he promises? The more good reviews the supplier has, the more reliable and trustworthy they are.
DHgate review of its on-time delivery is the percentage of times suppliers have delivered on time. A good on-time delivery rate indicates the supplier’s credibility. Suppliers who deliver on time 90 percent or more of the time are considered to be the best.
If you do not receive your order, investigate the “DHgate Buyer Protection” and you will receive a full refund. You can get a full or partial refund if the items are not what was described on the seller’s website. There is also the option of accepting a partial refund and keeping the item or returning the item for a full refund.
#3 Tips to Find an Authentic Seller on DHgate Website
When choosing a seller, it is better to choose a big, professional company. This will increase your chances of getting good quality products and reliable after-sales service.
Is DHgate legit? It offers various ways for identifying a professional seller. Professional sellers generally only sell one category of product on their store. To determine a seller’s reliability, follow these steps. Here is a guide to help you navigate through the DHgate reviews to find a reliable seller.
#3.1 Always Check the Seller Rating Before Communication
The golden rule is to always check seller ratings. You should not consider a seller with a low rating. Your best bet is to proceed with caution if their rating is average. If the seller has a good rating, it is important to talk to them. Message the seller to learn more about their response time and their reliability. You can learn a lot from the exchange of messages.
3.2 Only Contact or Purchase from Sellers that Sell Single Categories of Merch
You will find that most big and successful suppliers sell a limited selection of products. Diversified stores are usually of low quality and reliability. Additionally, stores that only sell a single category can focus on providing the best quality and excellence service.
3.3 Avoid Buying Famous Brands
It is well known that big brands do not sell online on sites like DHgate. Instead, they have their own sale sites. When ordering a famous branded product know neither the quality nor the look of the product will be the same.
3.4 Carefully Examine the Images on the Product Page
Sellers who are reliable and authentic display pictures of their products on their pages. These are the closest representation of the actual product. It is crucial to meticulously study these images. You may ask the supplier for pictures of the product if there are none on the page. If the pictures do not match, withdraw.
3.5 Talk with the Suppliers and Find Out if They Know About What They’re Selling
Make a checklist of questions you wish to ask the seller once all parameters have been met. You will then be able to determine how much knowledge the supplier has about the merchandise they sell.
#4 Downsides of DHgate
There are times when sellers charge shipping fees, but the product listing indicates free shipping. Another downside could be the unit price on the product list showing low and then the sellers raise the price when buyers place an order.
Buying from DHgate may raise questions regarding how the pricing is so low? We all know that China is a global factory. On DHgate, 90% of sellers are Chinese, and they sell good quality products at a competitive price to people all over the world through this online platform. In addition, products are delivered directly from China without the need for middlemen.
Some feel that DHgate is not credible, due to the lack of communication between the vendors and buyers, long delivery times, or not receiving goods at all. The downfall of the site is delayed communication. It is because there are so many small or one-man businesses that must manage their goods and respond to inquiries. This impedes on-time delivery of merch.
Some sellers don’t provide adequate customer service. The main complaint people have about the site is that they are not receiving the merch they paid for. Products may be unsatisfactory, damaged, or take too long to arrive. If this happens to you, simply click on your order and then click “Refund Request”. The seller has 10 days to respond to the cancellation proposal, after which the system will refund them automatically. In the case of no response from the seller within 10 days, or if the seller cannot reach an agreement with the buyer the order will be automatically closed.
#5 Tracking and Customs Taxes
There is an extensive tracking system on the site. Taxes on customs are not included in the item price or delivery charges. You should always ask the seller if any import duties, taxes, or other customs-related fees need to be paid.
In summary, “Is DHgate safe to use?” Yes, the website alone is reliable, safe, and legitimate. The same cannot be said of the sellers. Both scammers and those reliable can be found on this same site. Choosing the right supplier is key. DHgate proactively takes steps to protect customers from scammers and to eliminate poor suppliers from its site.