You are currently viewing 9 Tips About Buying from DHgate | Read This Before You Order from DHgate
9 Tips About Buying from DHgate

9 Tips About Buying from DHgate | Read This Before You Order from DHgate

1. What is DHgate?

China’s DHgate.com is a cross-border e-commerce marketplace that facilitates the sale of manufactured products from suppliers to small and medium retailers. It is one of China’s largest B2B-cross-border e-commerce platforms. Based in Beijing, the company has offices worldwide, including in the US and UK.  DHgate is a global B2B marketplace founded in 2004 that enables the sale of wholesale products to overseas buyers, especially resellers. DHgate grew into a massive marketplace in its first decade, with over 1.2 million merchants and more than 30 million product listings. DHgate.com, available in multiple languages and countries, boasts an impressive array of products in a wide range of categories.

2. How Does Dhgate Work?

DHgate is an independent marketplace for Chinese wholesalers and drop shippers. While they facilitate the transaction, you are purchasing from a 3rd party seller whose goods are listed there.  DHgate does not sell or ship any merchandise, but rather individual sellers do.  DHgate does not deal with consumers after they make a payment unless they need to file a complaint. 

According to review sites such as TrustPilot.com and SiteJabber.com, DHgate has high ratings. The company has an app for both Android and Apple.

Over 90% of the items on DHGate have no minimum order, which makes it a good place to buy for yourself, or to source products to drop ship to your customers. The most important thing is that there is no minimum order, so you can buy just one unit if you want. Sellers sell bulk and single units to both individuals and businesses.

3. Why is DHgate So Cheap?

Joining and using DHgate is free, and they offer significant unit cost savings when you buy in bulk. You can find many sellers who sell high-quality products on DHgate at a very reasonable price. DHgate offers many coupons as well, especially for larger orders. If you buy in bulk, they have the lowest prices. There is a big selection of trend items available. eBay and Amazon sellers often resell items from DHgate on their sites at a high-profit margin. Be aware of DHgate dupes, always check the seller.

 

Article: 6 Toy Sourcing For Amazon Tips From China | Complete Guide

4. Is DHgate Safe to Order from?

Ultimately yes, with a few caveats. A seller has a “store” on the site, like the familiar eBay platform. Buyers can view the number of previous transactions on particular items, feedback scores, and customer reviews. Metrics like these help determine which sellers have significant sales volume on DHgate and help to make the site safer.

 

 

While the quality of sellers on any wholesale marketplace can vary, you can check their customer ratings before buying at DHgate. Their site is not a safe place to buy original name-brand merchandise. As previously noted, beware of DHgate dupes, do not fall victim to their fraud. 

5. What is Better? DHgate or AliExpress?

DHgate online offers lower prices than other websites, including AliExpress.com. Rebranded items are abundant at lower prices than AliExpress. Shop both sites and examine the products to reach your decision. 

6. How Long Does Dhgate Take to Ship?

As the products are shipped from China, shipping is still slower than buying from a domestic supplier.  USA, Australia, Canada, and Europe should receive packages within 1-3 weeks. Thus, shipping is slow unless you pay an extra fee. DHL or FedEx will cost you about $5-25.

DHgate handles the transaction and will notify you when your order has been received and later when it has been shipped.  If you choose tracked or ‘ePacket’ shipping, you will receive a notification when your package arrives.

7. How to Check DHgate Product Review

Customers are usually satisfied with DHgate online suppliers. It is common for such suppliers to leave detailed and positive reviews of DHgate on different forums and websites.

 

In general, people look at the product pictures to get a better idea of its quality. It is always a good idea to double-check the reviews left by previous buyers. 

 

If you study closely, you will find that most of the bad reviews are due to shipment delays, or because requirements were not clearly understood. Thus, reading and understanding reviews are crucial.

8. Is it Safe to Pay with a Card on DHgate?

When you purchase on DHgate.com online wholesale store, you pay using their website, just like when you purchase on eBay or Amazon. DHgate accepts all major credit cards. Due to their platform, money is exchanged through the site, not directly between buyer and seller, which adds a layer of security for buyers. Payment card details are never shared with individual sellers. DHgate is generally safe from monetary fraud.

9. Is DHgate Safe? | Return & Refund Policy

The U.S. Trade Representative’s report mentioned not only the widespread presence of counterfeits but also the availability of unsafe consumer products on DHgate.  On the site, there are no field surveys of suppliers; therefore, before placing an order, be sure to carefully check the background of the suppliers. Google provides information about such suppliers. The quality is not monitored at the product level on DHgate, despite progress on buyer protection. If you plan on reselling the product, remember that purchasing counterfeit merchandise online is prohibited, so you cannot resell it as the original.

DHgate online wholesale store offers a refund if a product is not as described on their site or fails to arrive. They pay the seller only after you, the customer, confirm that your purchase is acceptable. DHgate Managed Services acts as a third party to collect and retain payments until products are delivered.

You are encouraged to review the seller’s information including “Transactions”, “Customer Feedback”, and “Detailed Seller Ratings” before placing an order. Do not confirm delivery if you have not received your order. When you receive your goods, check the condition in which it has arrived. Do not ever pay sellers directly.

If you never receive your items, you can file a claim in the DHgate Buyer Protection period and you will be entitled to a full refund. The item(s) can then be kept if you accept a partial refund. If your order did not arrive on time or did not match the description, please contact the seller. DHgate’s Return and Refund Policy provides instructions on how to dispute an order if the seller cannot resolve the problem for you. DHgate Mediation is available if you are not satisfied with the seller’s offer. Based on the evidence collected from both you and the seller, DHgate will arbitrate on your behalf.

Tony Chen

Tony Chen, the founder of TonySourcing.com & TonyPromos.com He is Professional merchandiser in China since 2011, Now he have quote a lot of Professional knowledge for all kind of Toys and Promos item.

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