About two months ago, we had a French customer, Lisa. She found a supplier for the item “oven” from Alibaba. She verified the supplier by asking them to send the registration document of their company/factory. After seeing the papers, she was sure about the company’s reliability and deposited the money to them.
But, the things happened totally opposite to her expectations. After getting the amount, the supplier told her that they couldn’t deliver the goods at the decided time. But after a long discussion, they agreed to refund money to her. But, they did nothing as promised even after two months. In such a scenario, Lisa approached me for help.
The first that comes to my mind was if the registration documents were legitimate or not. To me, it just proves that the company exist and nothing else. But luckily, after contacting the company, we found that the company was genuinely going through some problem. They sort out it and refund Lisa’s money after one week.
This story teaches us that verifying a supplier is vital while sourcing from China. You can verify the supplier by using the following methods:
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